Q. Why the website is not accepting my phone number when trying to pay with credit card
When entering your data in the payment module you should put your phone number with the country code in front.
For example - if you are in US and your country code is +1 your phone number should look like this: +19876543210
Q. How much is the shipping cost?
T-Shirts, Tank Tops and Onesies
Economy shipping via the mail - 6.50 USD on the first item and 1.50 USD on every next.
Expedited shipping via TNT - 27.40 on the first item and 1.50 USD on every next.
Economy shipping via the mail - 7.50 USD on the first item and 2.50 USD on every next.
Expedited shipping via TNT - 28.40 on the first item and 2.50 USD on every next.
Economy shipping via the mail - 9.00 USD on the first item and 4.00 USD on every next.
Expedited shipping via TNT - 34.90 on the first item and 4.00 USD on every next.
Q. Are our T-shirts 'true to size'?
All clothing manufacturers use various size references and that is why there are
no universal clothing size standards. What makes matters worse is that sizes
greatly differ in different parts of the world.
You should always check the sizing table of the respective store before ordering!
For example, we use SOL'S t-shirts, which are made in Europe
and are 'true to size' in the European and other countries,
but not in the US (EU sizes are generally smaller than US sizes).
Also, keep in mind that a deviation of up to 1 cm from the sizing chart
is perfectly normal for all mass produced t-shirts!
Q. What are the payment methods?
Currently accepted payment methods
- with your credit or debit card via myPos terminal
Q. Is it safe to use my credit or debit card online?
Yes, it is. We do not see or keep your debit or credit card information.
Q. Are there any additional fees or taxes?
Only for EU countries.
According to the EU laws VAT is charged on goods sold within the European Union.
Q. How long the shipping takes?
Usually it takes about 2 weeks to USA and Canada.
7-10 days to European countries and 2-3 weeks to the rеst of the world.
Q. Can I track my order?
Yes, You can. We provide tracking number for every package that we ship. You can track it on the website of your national postal operator, if available.
or You can track it here: https://service.post.ch/EasyTrack
Q. I am local, can I pick up my order?
No, we are only online store and don't work as a physical retail one. Thank you for understanding.
Q. I want to return my item, what shall I do?
We do not accept returns. Except for damaged goods. Please contact us in case you received damaged package.
Q. I want to exchange my item, what do I do?
We can exchange your item if you send it back to us - unworn and unwashed. You will have to pay for the shipping again.
Q. How long does it take to process my order?
Our turn around time is 1-2 business days.
Q. I have received a damaged item, what shall I do?
Please, contact us.
Q. I have received a wrong item, what shall I do?
Please, contact us.
Q. Do I have to pay shipping to return my item?
We do require the customer to pay return shipping unless we sent wrong or damaged item.
Q. I was notified my payment didn't go through, what happened?
Please, contact Paypal for more information.
Q. How can I get assistance?
Please contact us by email at firstname.lastname@example.org. We will be happy to assist you.